As Ola Electric steers India’s EV revolution, the company is now redefining how consumers and the nation’s sprawling network of local mechanics experience after-sales service. Founder Bhavish Aggarwal recently announced the launch of Hyperservice, a bold new open-service platform that promises to give India’s million-plus Ola EV owners more freedom and transparency than ever before.
Spare Parts and Service—Where You Want, When You Need
Effective today, customers across India can buy genuine Ola Electric parts directly from the Ola app or website. This direct-to-customer channel eliminates traditional middlemen, allowing any owner to purchase certified parts for their vehicle and even hand them off to the trusted mechanic down the street. For the first time, you can skip the waitlists or limited service slots at an Ola center, get your part, go to any certified mechanic, and get back on the road.
This move is about more than speed: it’s Ola Electric’s answer to months of high-profile service complaints, promising “service freedom” and giving customers real control over how and where their vehicles are maintained.
Opening the EV Ecosystem to India’s Garage Economy
But Hyperservice isn’t just about customers. Ola is releasing its diagnostic tools, service manuals, and training modules to India’s vast garage ecosystem in effect, opening the gates for any independent mechanic or garage to upskill and become Ola-certified. This power shift will create thousands of skilled EV technicians nationwide, broadening repair options for customers and giving local businesses a new avenue for growth in the fast-expanding electric vehicle market.
Over the coming quarter, Ola will phase in support for more parts, deep diagnostic access, and a nationwide network of certified partner garages—a move aimed at making EV service as accessible as smartphone repairs.
Strategic Play: Profitable, Scalable, and D2C
While it empowers users, Hyperservice also strengthens Ola Electric’s financial engine. By boosting direct sales of high-margin parts and accessories, Ola expects higher volumes through its supply chain, which now scales automatically with each scooter delivered and each new service point opened. The approach underpins Ola’s “India Inside” strategy—building open, domestically integrated platforms across batteries, software, and now, after-sales service infrastructure.
Aggarwal underscores that “true service freedom” is only possible in a D2C (direct-to-consumer) model—a philosophy that’s increasingly shaping the company’s software, hardware, and network expansion plans.
Scaling Hyperservice!
— Bhavish Aggarwal (@bhash) October 27, 2025
Starting today, @OlaElectric parts are openly available on our app & website. Every Ola customer can now buy genuine parts directly, and any mechanic can self-train & service Ola vehicles.
Big Picture: Catalyzing the Next Wave of EV Adoption
By breaking old dealer lock-ins, arming independent garages with certification, and letting customers choose their repair path, Ola Electric is signaling a new chapter not just for the company, but for India’s entire EV sector. If successful, Hyperservice could solve a key pain point that’s hindered EV adoption: trust in service, parts availability, and the independence to “choose your mechanic”.
As the platform expands nationwide, the broader ambition is clear: to turn Ola’s user base into a vibrant, self-sustaining EV community—one where transparency, skill, and convenience champion over legacy bottlenecks. In the race for electric India, Hyperservice might just become the blueprint for a truly democratized mobility future.
