Razorpay, NPCI, and OpenAI have unveiled Agentic Payments—a pioneering solution that lets users shop, pay, and complete transactions directly within conversational AI platforms like ChatGPT. This system is currently in its pilot phase and represents a major step forward in integrating generative AI with India’s robust digital payments infrastructure. By harnessing Razorpay’s payment technology, NPCI’s UPI (which already powers 20 billion monthly transactions), and OpenAI’s advanced conversational AI, Agentic Payments aims to deliver seamless, instant, and context-aware e-commerce experiences right from a chat window.
How Agentic Payments Works
In the pilot’s first public use case with BigBasket, users can initiate a shopping conversation inside ChatGPT. The AI bot assists with product discovery (for instance, by assembling a grocery list), helps users review and confirm their selections, and then processes payment using UPI—all within the chat, in real time. Razorpay’s banking partners, Axis Bank and Airtel Payments Bank, facilitate secure transactions supported by new UPI features like UPI Circle and UPI Reserve Pay—mechanisms designed for safe, user-controlled, and reversible payments.
Notably, customers can track their order in real time and instantly cancel or revoke payments (if needed), maintaining full oversight of their digital wallet experience in a user-first framework. The combination of OpenAI’s language understanding, Razorpay’s payment reliability, and NPCI’s secure infrastructure ensures that payments are completed only after explicit user approval, protecting against fraud or unauthorized actions.
Why This Is a Gamechanger
- Conversational Commerce Realized: For the first time in India, users can complete entire e-commerce journeys—discovery, comparison, purchase, and payment—without leaving their AI chat, blurring the line between personal assistants and shopping agents.
- Universal User Access: By leveraging UPI, the solution is accessible to hundreds of millions of Indians, democratizing advanced digital commerce for consumers and small businesses alike.
- Enhanced Security and Control: The integration features real-time tracking, user consent prompts, and the ability to instantly revoke or adjust payments directly in the chat.
- Personalized and Contextual: The AI can customize recommendations, fetch deals, and even automate repeat purchases, all while “talking” to the user in natural language.
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Recent Updates: ChatGPT and Razorpay
- ChatGPT: Has recently rolled out “Instant Checkout” for shopping in the US, and is broadening e-commerce integrations globally. In India, ChatGPT is now working with new merchant partners, and OpenAI is piloting context-driven payment flows for digital services.
- Razorpay: Has doubled down on AI innovation, launching omnichannel and biometric payment solutions, “CardSync” for seamless saved card transactions, and the “RAY” assistant—using AI to resolve payment issues quickly. Razorpay’s suite now includes full-stack solutions for engagement, retention, and rewards for Indian merchants.
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In summary:
Agentic Payments could fundamentally transform how Indian consumers and businesses transact—merging AI’s conversational power with UPI’s reliability, so customers can shop, pay, and manage transactions fluidly with just their words. If widely adopted, this approach has the power to set new standards for secure, user-friendly and truly intelligent commerce in India and beyond
