A recent Zomato delivery from a hospital has won the internet—not because of what was ordered, but how the platform responded. The customer shared a screenshot showing Zomato’s thoughtful message: “Your order will be delivered first. We noticed your order is from a hospital. Sending warm wishes to those who need and give care ❤️.” It’s a small touch that shows how technology, when paired with genuine empathy, can make a big difference in stressful moments for patients, caregivers, and families.
Check out the viral post on Linkedin:
The simplicity of that “warm wishes” message resonated online, with LinkedIn users chiming in. Anwesha Mohanty summed up the sentiment, saying, “Technology is at its best when it doesn’t just solve problems, but also spreads kindness.”
Ritika Abbott wrote, “Dil ko chu liya. So thoughtful,” while Isha Chaturvedi remarked, “These are the initiatives that retain and bring in more customers. Great work Zomato.”
Zomato’s own team responded, “We carry care in all we do, and in tough times, we share a little more of it. Thanks for noticing, Komal!”.
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Recent Acts of Kindness by Zomato and Swiggy
It’s not the first time food delivery platforms have made headlines for empathy and care. It earlier introduced priority orders for COVID-19 emergencies, and both Zomato and Swiggy have gone viral for acts of human kindness—whether it’s delivering food in stormy weather, helping a customer through a tough night, or quietly moving hospital orders to the front of the queue. Each of these moments—made possible by clever coding, strong processes, and a bit of heart—remind us that tech platforms can do more than move goods; they can carry hope and kindness too.
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