Livlong 365, one of India’s fastest-growing healthtech and insurtech players focused on outpatient services (OPDs), is gearing up for its next growth phase with a strategic ₹100 crore expansion plan. Remarkably, this entire investment will be funded through internal accruals—a strong sign of the company’s robust balance sheet and self-reliant growth model.
Why the Expansion?
Livlong 365 is set to launch physical branches across India to complement its already strong digital platform. This hybrid strategy—combining telehealth with on-ground clinics—aims to blend the convenience of online healthcare with the trust of in-person services, improving access for patients from metro cities to rural areas.
The company has announced plans to open 100 physical branches by 2027, underlining its ambition to strengthen its presence in both tier-I and tier-II markets.
Strong Financial Performance
In FY 2024–25, Livlong 365 recorded 17.1% year-on-year revenue growth, reaching ₹191.6 crore, up from ₹163.6 crore in FY 2023–24. The demand for outpatient care and health insurance continues to grow, particularly in tier-II and tier-III cities, supported by corporate wellness programs and retail distribution channels.
Livlong’s CEO, Gaurav Dubey, described the expansion as more than just business growth:
“This is not just an expansion; it’s an investment in healthier communities… building infrastructure to redefine everyday healthcare access for retail India.”
SME Strategy — A New Growth Engine
The company recently launched a healthcare vertical for SMEs, which has already onboarded over 450 enterprises in just two months, covering more than 5,000 employees.
As Dubey explained:
“The new vertical was designed to address the long-underserved healthcare needs of India’s SME workforce. Early traction highlights the growing awareness among small business owners to invest in employee well-being.”
The SME customer base is diverse:
- Small shops and enterprises – 35%
- Jewellers – 18%
- Manufacturing units – 16%
- Service businesses – 13%
- Home-based and insurance services – 7%
Currently, 90% of sign-ups come from tier-I cities, with only 10% from tier-II cities, but the company plans to expand its SME reach into smaller towns. To support this, Livlong 365 has built a dedicated team of 45 SME outreach professionals, with plans to increase this to 100 in the next 12–18 months.
Vision and Revenue Goals
Livlong 365 aims to achieve $400–500 million in revenue within the next five years. This ₹100 crore investment is not only about infrastructure but also about establishing a leadership position in outpatient care and insurtech.
Competition and Differentiation
In India’s competitive healthtech and insurtech market, companies like Onsurity, PolicyBazaar, Acko, RenewBuy, Even Healthcare, and Toffee Insurance are also making strides. On the healthtech side, Zocdoc, Pristyn Care, and Clinikk are prominent players.
What sets Livlong apart is its blended model—offering both digital-first telemedicine and physical clinics—especially in underserved areas. This dual approach gives it a competitive edge and a unique value proposition in a crowded market.
Impact on India’s Healthcare Landscape
Livlong 365’s expansion will:
- Improve healthcare access in smaller towns and rural areas
- Strengthen SME employee wellness programs
- Combine digital efficiency with reliable in-person care
- Set a new benchmark for how outpatient healthcare is delivered in India
With a strong financial base, a growing SME portfolio, and a clear vision for expansion, Livlong 365 is not just scaling up—it is reshaping India’s outpatient healthcare model for the future.
